Improve your logistics strategy and earn your customer’s trust
75% of online shoppers check delivery terms before making an online purchase. Quality, price and delivery dates are among the three main criteria for choosing a service provider*. Logistics and delivery are therefore key elements that have an impact on the customer experience and the resulting levels of customer trust and loyalty. In terms of logistics, what are the latest opportunities that promote better productivity for preparation, delivery, after-sales service, etc? And aside from “prospective” ideas (e.g. Drones), what are the current solutions that enable ecommerce players to increase their efficiency, credibility and trust with the end consumer?
*According to an LSA-Colissimo study published in Spring 2017